Privacy Policy

Packed Cleaning (referred to as we, us, or our) is dedicated to safeguarding your privacy. This Privacy Collection Notice outlines how we collect, use, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, store, and handle personal information, contact details, and marketing consent. We are dedicated to protecting client and staff data while ensuring full compliance with all legal requirements.

Gathering and Safeguarding Personal Information

We collect only the personal information essential for delivering our services, managing payroll, and supporting business operations.

• Types of Data: This encompasses client names, service addresses, billing information, and employee records, including tax file numbers and superannuation details.
• Storage Security: All digital records are protected using cloud-based management software with multi-factor authentication (MFA) to ensure secure access. Any physical documents are stored in locked filing cabinets, accessible exclusively to authorized administrative staff.
• Data Retention: Information is retained solely for the duration necessary to support business operations or comply with legal, tax, and employment record-keeping requirements. Once no longer needed, data is permanently deleted or securely destroyed.

Contact Information Management System

Providing accurate contact details guarantees seamless scheduling, exceptional service quality, and dependable business communication.

• Usage: Client phone numbers and email addresses are used exclusively for booking confirmations, operational updates, invoicing, and service-related communications. Emergency contact information for staff is kept strictly confidential and accessed only in urgent situations.
• Access Control: Access to contact databases is strictly role-based. Cleaning technicians are provided only with the location and contact information essential for their assigned shifts, while full administrative privileges are reserved exclusively for the management team.
• Updates: Clients and staff can update their contact information anytime by contacting management directly.

Marketing Consent and Communications Preferences

We respect our clients’ time and digital space by delivering marketing communications that are transparent, considerate, and completely optional.

• Consent Baseline: We follow a strict explicit opt-in approach for promotional communications. Clients will only receive marketing offers if they have actively given consent by selecting the consent box during onboarding or booking.
• Value Focus: Marketing content will concentrate exclusively on delivering authentic value, including practical time-saving tips, timely seasonal cleaning guidance, and unique loyalty rewards.
• The Right to Opt-Out: Every marketing email or text message will contain a clear and easy-to-use “Unsubscribe” link or opt-out instructions. All requests to stop receiving marketing communications will be honoured within 48 hours, without affecting the client’s regular service bookings.

Purpose of Collection

We collect personal information mainly to deliver professional cleaning services to you. This involves:

• Providing quotes and handling service bookings.
• Communicating about scheduled cleanings or service updates.
• Managing payments, invoicing, and debt collection.
• Addressing inquiries, feedback, or complaints.
• Ensuring the safety of our staff while on your premises.

Types of Information Collected

The information we collect may include, but is not limited to:

• Identity Information: Your full name and preferred title.
• Contact Information: Your phone number, email address, and the physical address of the property to be cleaned.
• Property Access Details: Entry instructions, alarm codes, or key locations.
• Service Preferences: Specific requests, presence of pets, or particular areas of concern within the property.
• Financial Information: Credit card or bank account details for payment processing.

Collection Method

We typically gather information directly from you via our website forms, email communications, phone calls, or in-person consultations. Occasionally, we may also obtain information from third parties, such as real estate agents or property managers, when they are arranging services on your behalf.

Consequences of Failing to Provide Information

If you do not provide the requested personal information, we may be unable to provide you with an
accurate quote, schedule your cleaning service, or safely access your property.

Disclosure of Personal Information

We may share your information with:

• Our employees and subcontractors who need it to deliver cleaning services.
• Third-party service providers supporting our operations, such as payment processors, scheduling software, and IT support.
• Government or regulatory authorities when required by law. We generally do not disclose personal information to entities outside the country.

Access, Corrections, and Complaints

Our Privacy Policy provides detailed information on how you can access and request corrections to the personal information we hold about you. It also explains the process for lodging a complaint regarding a breach of the Australian Privacy Principles and how we will address such complaints.

Website Cookies

Our Privacy Policy offers comprehensive details on how you can access and request corrections to the personal information we maintain about you. It also outlines the procedure for submitting a complaint concerning a breach of the Australian Privacy Principles and describes how we will handle such complaints.

When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal information and is deleted once you close your browser.

When you log in, we will set several cookies to save your login details and screen display preferences. Login cookies remain active for two days, while screen options cookies last for one year. If you choose “Remember Me,” your login will stay active for two weeks. Logging out of your account will delete the login cookies.

Contact Us:
For any privacy-related inquiries, please contact us at:
Email: info@packedcleaning.com
Phone: 0456707579
Address: Golconda Road Wyena Tasmania, Australia