Refund and Cancellation Policy for Packed Cleaning
At Packed Cleaning, we are committed to providing high-quality cleaning services to our customers. We understand that there may be occasions when you require a refund, and we handle such requests in accordance with the consumer protection laws of Tasmania, Australia.
Refund and Cancellation Policy
- We issue refunds and process cancellations in accordance with Tasmanian law.
- If you change your mind within 24 hours or on the day of the scheduled service, we may apply a reasonable call-out fee to cover labor, travel, and scheduling expenses.
- Refund requests must be submitted within a reasonable timeframe after the service is provided.
How to Request a Refund
- To request a refund, please contact our customer service team with your booking details and the reason for the refund.
- We may require evidence or additional information to assess your refund request.
Assessment and Resolution
- Upon receiving your request, we will assess the situation in accordance with relevant Tasmanian consumer laws.
- If your refund request is approved, we will process the refund promptly using the original method of payment.
- In cases where a full refund is not applicable, we may offer alternative solutions such as redoing the service or providing a partial refund.
Legal Compliance
- Our refund practices comply with the Australian Consumer Law as applied in Tasmania.
- Consumers have rights that cannot be excluded by our policy, and we encourage customers to understand their rights under Tasmanian law.
Contact Us
For any questions or to initiate a refund request, please contact:
Packed Cleaning Customer Service
Email: Info@packedcleaning.com
Phone: 0456707579
Thank you for choosing Packed Cleaning. We value your business and strive to ensure your satisfaction.